Frequently Asked Questions
Everything you need to know about shopping with Wards Shoe Shops Ltd.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 business days for a flat fee of £4.95, or free of charge on all orders over £75. Next-day delivery options are also available at checkout for orders placed before 2pm.
How do I return a pair of shoes if they don't fit?
We offer a 30-day return policy. Items must be unworn and in their original packaging. You can return your order via our online portal or by visiting any of our physical Wards Shoe Shops locations with your proof of purchase.
Are your shoes available in wide or narrow fittings?
Yes, we stock a diverse range of widths ranging from narrow to extra-wide (E+). You can use our website filters to browse by specific width requirements to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal so you can monitor your delivery in real-time.
Do you offer a price match guarantee?
At Wards Shoe Shops Ltd, we strive to offer the best value. If you find the same pair of shoes cheaper at another authorized UK retailer, please contact our customer service team to discuss a price match.